Frequently Asked Questions
Common answers to things we get asked a lot...
Not all bags will show this due to the fact we use a generic film for the majority of the products.
If you require details on a particular items please email us on info@charitysweets.co.uk and will email you back by return with the information.
Our products are processed and packed by Hummingbird Confectionery Limited. They only source products from quality ethical suppliers within the EU and the UK.
Our bags clearly show if the product is suitable for vegetarians or if they are gluten free.
Any allergies are highlighted in bold black print at the front or back of the bag.
The package will also states clearly if the product is Halal approved.
Regrettably we cannot guarantee that all our products are free from traces of/or contain of the following ingredients: Nuts, Seeds, Soya, and Eggs.
No, you are not responsible.
Fortunately the vast majority of people are honest and pay for the sweets, we have also been able to negotiate a special deal with suppliers to ensure the charities are not greatly affected, and we guarantee a minimum payment to the charity.
Customers of Charity Sweets will never be expected to cover any shortages, this is mainly down to the fact that our Collectors are employed directly by the company so their wages are never affected if the box is short.
Other companies franchise their distribution or use self-employed agents who lose out financially if the box is short and have been known to pressure the customer in an attempt to recover the shortfall.
The Charities Commission is very clear in their guidelines, if you market a product by way of donation on honesty box, you should never demand payment.
Charity Sweets fully complies with this directive and is another reason companies work with us.
Please call 0845 1201531 or email sales@charitysweets.co.uk with your details
Our Collector will call and leave a display tray in your company containing 20 varieties of snacks and sweets. Staff can purchase a bag at any time and leave the payment in the ‘honesty box’ provided. On a regular basis, our sales collectors will call to refill the tray and replenish your box, you can of course request the variety you would prefer when the Collector calls. You can also request a refill at any time by calling 0845 1201531 or email sales@charitysweets.co.uk. The only small request we make is that the box is kept in a safe reliable place within your work place. On a regular basis we will issue a certificate to display showing the amount we have raised for our charities in a period.
We leave a display tray in your company containing 20 varieties of snacks and sweets. Staff can purchase a bag at any time and leave the payment in the ‘honesty box’ provided.
On a regular basis, our collectors will call to refill the tray, you can also put your request forward by telephone on 0845 1201531 or email sales@charitysweets.co.uk to replenish your box. There is also an answer machine to leave your details.
The only small commitment we request is that the box be left in a safe reliable place within your work place.
Breakdown of a £1.00 honesty donation:
Because we are unable to quantify the number of bags that are taken without payment, we have also agreed that Sweet Causes Ltd will guarantee a minimum donation of £20,000 per annum to each of our partner charities.
